You might qualify for a cheaper phone or broadband package if you are you struggling to pay your mobile phone or broadband bill says Citizens Advice Charnwood.

If you have a low income and are receiving government benefits such as Universal Credit, speak to your provider as soon as possible to see how they might be able to help you. There's a number of things they may be able to offer – one of these is called a 'social tariff', which is a cheaper package offered by some providers to some customers depending on their circumstances.More information can be found at - https://www.ofcom.org.uk/news-centre/2021/struggling-to-afford-phone-or-broadband-social-tariff-could-help

At a time when more and more support is available through the internet, having access to affordable broadband and mobile data is becoming essential. Social tariffs can provide a safety net for eligible households who might be struggling to afford their broadband or phone services.

You can also:

Check if you're in or out of contract -
If you're out of contract, you're probably paying too much, and it's time to find out if there is a better deal for you.
When you sign up for a new service, you're typically tied in for 12, 18 or 24 months. This usually means that you're not able to leave your service provider without paying a fee. If you haven't spoken to your provider in the last couple of years, the chances are you're out of contract.
Comparison websites provide information on the best deals available: more information can be found at Ofcom (the regulator for the communication services we use and rely on). https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/qualiy-of-service When you find a better deal ask if your current provider will match it
They might be able to match, or even beat, better deals you've seen elsewhere. By spending as little as five minutes on the phone to your provider you could save hundreds of pounds.

If you need help or advice ring our Local Enquiry line on 01509 649605 which is open on Mondays and Thursdays 9.30 am – 3.00pm & Tuesdays 9.30am – 12 noon (apart from bank holidays).